Privacy Policy

Privacy Notice

Last Updated: October 2024 

This Privacy Notice describes the information collected through this website and how that information is used and disclosed. The Site is operated by Leaf Home™ LLC and its subsidiaries, including LeafFilter North, LLC, Leaf Home Safety Solutions, LLC, Leaf Home Water Solutions, LLC, and Leaf Home Enhancements, LLC dba Bath Planet and Leaf Home Bath (together, those entities called “Company,” “we,” “us,” or “our”) and Company and its service providers may collect the types of data and other information described in this Privacy Notice as a result of your access to and use of the Site (together, “Collected Information”). This Privacy Notice also explains your rights and choices regarding your personal information, how we communicate changes to this Privacy Notice, and how you may contact us regarding questions or issues with respect to anything addressed in this Privacy Notice. This Privacy Notice applies to Collected Information that we collect through our this website or through any other website on which this Privacy Notice is posted (collectively, the “Site” or "Sites") and the services we provide, including, without limitation, the services we provide through our Sites and Apps (collectively, with the Sites and Apps, referred to as our “Services”) as well as in email, text, and other electronic messages between you and Leaf Home, and offline through contact forms or other communications with Leaf Home personnel.

This Privacy Notice is incorporated into and made a part of our Terms of Use and any other agreement that references this Privacy Notice or governs access to or use of the Services. 

By accessing or using the Services, by accepting the Terms of Use, or by entering into any other agreement with Company that references this Privacy Notice or governs access to or use of the Services, you (“you”) agree that you have read and understand this Privacy Notice and that you consent to the collection, use, and disclosure of your personal information and other Collected Information pursuant to the terms of this Privacy Notice. We reserve the right to update this Privacy Notice at any time and we will update this Privacy Notice from time to time, including to reflect changes to the Services and Company’s products. When we update this Privacy Notice, we will revise the “Last Updated” date at the top of this Privacy Notice. All changes will be effective immediately upon posting of the updated Privacy Notice on the Services and, by accessing or using the Services after changes are made, you agree to those changes. Material changes will be clearly posted on the Services or otherwise communicated to you.

Types of Collected Information

The information collected as a result of your access to or use of the Services generally falls into the following categories:

• Information that you voluntarily submit using the Services, for example, your contact information, requests for services, and any images or other content that you may choose to provide.
• Other information collected through your use of the Services, for example, data collected by the servers used to operate the Services (e.g., IP addresses and device information), location information, data collected by analytics and advertising services, data collected when you connect using or share information via social media platforms, and data collected by cookies and tracking technologies.

Information You Submit

We will collect any and all information that you choose to submit through, using, or in connection with the Services, including, without limitation, the types of information described below. 

Personal Information: You can visit the Services without submitting your personal information to us but you will be required to provide your personal information in order to request information from us, to activate or sign into your customer account (where that option is available), to purchase products or services using the Services (where those options are available), to participate in Company promotions or contests, and to use certain other tools and features of the Services. We will collect any personal information from or about you that you choose to provide, which may include, without limitation, your name, email address, telephone number, physical address, and other contact information. We will use your personal information as described below in this Privacy Notice, including to provide the Services and to communicate with you. If you provide a mobile or other telephone number to us, you consent to receiving telephone calls from us at that telephone number as described below in this Privacy Notice, but only to the extent permitted by applicable law. 

Messages and Requests for Quotes, Estimates, and Information: To request a quote for a product or service, to request information, or to send us a message via the Services, you may need to provide your email address, telephone number, and other contact information, as well as, as applicable, details of the products, services, or information in which you are interested. If you use any chat or similar feature on the Services, we will collect all text and other information and content that you may provide or input using those features. 

Phone Numbers. If you provide a mobile or other telephone number to us, you consent to receiving text messages and telephone calls from us at that telephone number as described below, but only to the extent permitted by applicable law.

Marketing Communications: If you sign up or otherwise opt in to receive updates, promotional communications, or related materials from us, you will need to provide your email address, mailing address, or telephone number. We will use this information to provide you with promotional and other communications pertaining to our products and services via email, physical mail, or telephone, as applicable. You may opt out of receiving promotional or marketing communications from us at any time by following the unsubscribe instructions in the applicable email or by contacting us using the information below under “How to Contact Us.” We may use third-party providers to deliver these communications to you. 

Careers: The Services may allow you to submit a job application or related materials to us. We may use that information to evaluate your qualifications and consider or respond to your inquiry or application. Your submission of a resume, job application, or related materials does not in any way require Company to review that information or consider you for employment or any other opportunity. To view career opportunities at Company or to submit a job application you may be redirected to an online career portal operated by a third party. We encourage you to review any terms and privacy policies posted on that portal.

Our Social Media Pages: Company is active on social media. You may have the opportunity to comment on social media platforms regarding Company and the products and services we offer or to submit related photos or other materials. Company reserves the right to post on the Services, other websites, and social media pages any comments or content that you post on our social media pages or provide to us through social media.

User Experience Information: In order to perform quality assurance and to continuously improve our customers’ experience, to assist with fraud identification, and to assist our customer relationship representatives (for example, through representatives in our call center), we use tools to monitor certain user experience information, including, without limitation, audio of customer service calls and information resulting from such calls.

Other Information Collected

As you use the Services, certain information can be passively collected—that is, gathered without the user actively submitting the information or being concurrently made aware of the collection of information—using various technologies. Information is passively collected in a variety of ways, including as described below. 

IP Addresses and Related Data: We will collect data pertaining to you and the equipment, software, and communication methods you use to access the Internet and the Services, including the search engine(s) and the keyword(s) you used to find the Services, the pages you access on the Services, the websites you access before and after visiting the Services, web browser type and add-ons, screen resolution, date and time stamps, Services traffic analysis, clickstream data, approximate geographic location, performance data, Internet protocol (“IP”) addresses assigned to the computers and other devices from where you access the Internet, your Internet service provider (ISP), device ID numbers and unique identifiers, media access control (MAC) addresses, and operating system information. Company may use this information to administer the Services and its servers, to generate statistical information, to monitor and analyze Services traffic and usage patterns, to monitor and help prevent fraud, to investigate complaints and violations of our policies, and to improve the Services. 

Analytics: The Services uses third-party analytics tools (e.g., Google Analytics, Hotjar) to collect and process data about your use of the Services, including when you visit the Services, URLs of the websites that you visit prior to visiting the Services and when you visit those websites, and IP addresses assigned to the devices from where you access the Internet. Our analytics providers may set and read cookies to collect this data and your web browser will automatically send data collected by those cookies to our analytics providers. Our analytics providers use this data to provide us with reports that we will use to improve the Services’ structure and content. For more information on how Google uses this data, visit Google’s Privacy Policy and Google’s page on How Google uses data when you use our partners’ sites or apps. To prevent this data from being used by Google Analytics, follow the instructions to download and install the Google Analytics Opt-out Browser Add-on for each browser you use. Using the Google Analytics Opt-out Browser Add-on will not prevent Company from using other analytics tools and will not prevent data from being sent to the Services itself or to Google. For more information about how Google Analytics uses cookies to measure user interactions on websites, visit Google Analytics Cookie Usage on Websites. You may disable cookies as discussed below, but that may impact your use and enjoyment of the Services. You may opt out to Hotjar’s creation of a user profile, Hotjar’s storing of data about your usage of the Services, and Hotjar’s use of tracking cookies on other websites by opting out here. 

Online Advertising, Advertising Networks, and Retargeting: Some companies that help Company deliver interactive online advertising, such as banner ads, may collect and use information about Services visitors to help Company better understand the types of advertising or promotions that are most appealing to its customers. Company may also participate in advertising networks and related services that are managed and provided by third-party agencies, technology vendors, and research firms, including Google Ads and advertising services provided by Meta (sometimes referred to the Meta “pixel”) and Pinterest. These services collect information about your interactions with the Services and other websites and will use that information to target advertisements for goods and services and to display those advertisements on other websites. The information collected may be associated with your personal information.

Through Google Ads, Google uses your Internet searches, cookies, and similar identifiers (e.g., pixel tags) to collect information about your visits to the Service and your interaction with our products and services to generate targeted advertisements to you on other websites that you visit across the Internet. We may also enable and implement Google Analytics Advertising Features on the Services.

To opt out of remarketing advertising provided through Google, to customize your ad preferences, or to limit Google’s collection or use this information, visit Google’s Safety Center and Google’s Ad Settings and follow Google’s personalized ad opt-out instructions. To modify your Outbrain profile settings, click here. If you have a Facebook account but do not wish Meta to collect data relating to you via the Services, we suggest that you: (a) hide social media platform plug-ins using an ad blocker; (b) always log off completely from Facebook before visiting other websites and delete all related cookies; and, (c) where the option is available, disable the advertising services and networks operated by Meta. To change your preferences with respect to certain online ads and to obtain more information about third-party ad networks and online behavioral advertising, please visit the National Advertising Initiative Consumer opt-out page or the Digital Advertising Alliance Self-Regulatory Program. Please remember that changing your settings with individual web browsers or ad networks will not necessarily carry over to other browsers or ad networks. As a result, depending on the opt-outs you request, you may still see our ads from time to time. Your device may also include a feature (“Limit Ad Tracking” on iOS or “Opt Out of Interest-Based Ads” on Android) that allows you to opt out of having certain information collected through apps used for behavioral advertising purposes.

Social Media Plug-Ins & Links: The Services may allow you to connect to and share information with social media platforms and we may be required to implement cookies, plug-ins, and APIs provided by those social media platforms in order to facilitate those features. We may share information that you provide to us or that we may collect about your use of the Services with those platforms and that information will be subject to those platforms’ privacy policies. We encourage you to review the privacy policy of any social media platform that you use in connection with the Services. We cannot control any policies or terms of third-party platforms. As a result, we cannot be responsible for any use or disclosure of your information or content by third-party platforms, which you use at your own risk. 

Cookies and Tracking Technologies: We use technologies, such as cookies and web beacons, to collect information about the Services pages you view, the links you click and other actions you take on the Services. Cookies are small pieces of information that are stored on your device’s hard drive by your web browser. We use cookies to learn and track how you access and use the Services, including when and how users visit the Services and how popular particular Services pages are and aren’t. We also use cookies to recognize Services users, to help display information on the Services, and to improve your enjoyment and the usefulness of the Services, for example, by remembering and displaying certain information. The types of information collected by a cookie and the purposes for which that information is used depends on the type of cookie. By way of illustration, the types of cookies that the Services may use, the types of information collected by those cookies, and their purposes are described below:

• Operationally necessary cookies (also called essential cookies). These are cookies that are required for the operation of the Services. For example, these cookies are required to identify irregular website behavior, prevent fraudulent activity, and improve security. They also allow users of the Services to make use of its functions. Without these cookies, features and services you have requested will not be able to be provided.

• Functional cookies. These cookies allow us to offer you enhanced functionality when accessing or using the Services. This may include to remembering choices you make, for example, remembering your preferences or settings, remembering if you reacted to something on or through the Services so that you are not asked to react to it again, remembering if you have used any feature of the Services before, remembering your username or preferences, remembering if you have used any feature of the Services before, restricting the number of times you are shown a particular advertisement, and enabling social media components. If functional cookies are disabled, various functions of the Services may be unavailable to you or may not work the way you want them to.

• Performance cookies (also called analytical cookies). These cookies assess the performance of the Services, including as part of our analytic practices to help us understand how visitors use and interact with the Services, for example, which pages on our websites users visit most often. These cookies also enable us to personalize content and remember your preferences. These cookies help us improve the way our websites work and provide a better, personalized user experience.

• Advertising or targeted cookies. These cookies record your visits to the Services, the pages you visit on our websites, and the links you have clicked. They gather information about your browsing habits and remember that you have visited a particular website. We and our third-party advertising platforms or networks may use this information to make the Services and its content more relevant to your interests (this is sometimes called “behavioral” or “targeted” advertising and is further discussed above). These cookies are also used to limit the number of times you see an advertisement and to help measure the effectiveness of advertising campaigns. To find out more about interest-based ads and your choices, please visit the Digital Advertising Alliance, the Network Advertising Initiative, the Interactive Advertising Bureau (IAB) Europe, http://www.allaboutcookies.org, and http://www.youronlinechoices.com.

The Services may use both cookies that we implement and cookies implemented by our suppliers and other third parties. Most browsers automatically accept cookies. Browsers generally also allow users to manage cookies in the browser’s settings. You can disable or limit cookies but doing so may impact your use and enjoyment of the Services and other websites. For example, the Services may not be able to be personalized for you, may no longer capture or remember your preferences or other choices you have made on the Services in the past, and may not remember you or recognize the devices you use to access the Services. Changing your cookie preferences in one browser will not necessarily carry over to other browsers, so you may need to adjust your preferences each time you get a new device, install a new browser, upgrade an existing browser, or alter or delete a browser’s cookie file. The Services may contain electronic images known as web beacons (sometimes called single-pixel GIFs or clear GIFs), which can be used to assist in delivering cookies on the Services, to allow us to count users who have visited those pages, marketing communications as outlined in this Privacy Notice, and to provide personalized advertising. We may include web beacons, pixel tags, and similar technologies in Company’s promotional email messages and other electronic communications in order to determine whether or not messages have been opened or acted upon and identify the links you click on. 

How We Respond to Do-Not-Track Signals: Due to the automatic collection of data using cookies as described above, we do not honor “do not track” requests. For this reason, your selection of the “Do Not Track” option provided by your browser may not have any effect on our collection of information using cookies and tracking technologies. However, residents of certain U.S. states may opt out by broadcasting an Opt-Out Preference Signal under applicable law, including the Global Privacy Control (GPC), depending on which browsers and/or browser extensions you use that may support such a signal. To look at extensions and browsers supporting the GPC browser signal, visit here: https://globalprivacycontrol.org/. Note that if you choose to use the GPC signal, you will need to turn it on for each supported browser or browser extension you use.

How Collected Information is Used and Shared

In addition to the uses and sharing described above, Company and its suppliers may use and disclose Collected Information as described below. Except as described in this Privacy Notice or as may be required or permitted by applicable law, we do not use, sell, rent, share, or otherwise disclose Collected Information. 

Purpose Collected and Communication with You: We will store, use, and share your personal information and other Collected Information for the purpose for which it was collected (for example, to process and communicate with you, to administer your customer account and maintain your purchase history, and to provide support to Services users) and to provide you with information and communications that you request. We may send you service communications such as welcome letters, those regarding estimates and service scheduling, billing reminders, information on technical service issues, security announcements, and requests for verification of information. You can opt out of receiving promotional emails at any time by following the steps as described in the applicable email. If you provide us with a telephone number, we may call you in response to your questions or comments or with respect to your orders and, as described below, we may send you text messages. 

Service Quality Monitoring: Some transactions initiated through the Services may require you to call Company or require us to call you, for example, to confirm orders or advise on order status. Customers should be aware that it is Company’s practice to monitor and, in some cases, record, in accordance with applicable law, such calls for staff training or quality assurance purposes. 

Text Messages; Phone Calls: If you opt in to receiving text messages and/or telephone calls on the Services when prompted, Company may send you autodialed and other text messages at the telephone number you provide relating to your use of the Services. Consenting to receiving text messages is not required to buy goods or services or to otherwise do business with us. Message and data rates may apply. No text message opt-in status information will be shared with or sold to third parties/affiliates for their own marketing/promotional purposes. Text messaging originator opt-in data and consent information will not be shared with any third parties, including affiliate or business partners, except for fraud prevention and to our third parties solely for the purpose of providing the text message campaigns and communications to you. We also use and disclose your information pursuant to a subpoena, court order or other legal process, to establish or exercise our legal rights, or defend against legal claims. The opt-in is not transferable to another party involved in the process.

Sharing Collected Information with our Subsidiary: Based on how you use the Services and the information that you provide to or request from us, we may share your name, contact information, and related Collected Information with our related subsidiary companies who have products or services that we think may be of interest to you. Our subsidiary companies may contact you directly with respect to such products and services. You may opt out of receiving communications from any such subsidiary company pursuant to these policies. You may opt out of receiving communications from us by contacting us using the information below under “How to Contact Us.”

Marketing Cooperative: To the extent permitted under applicable law, we share your Collected Information (including, for example, your name, address and commercial information about the services and products you’ve purchased) with third party companies who participate in advertising networks and cooperatives that we also participate in. Such third party businesses use that information to send you direct mail marketing and promotional communications about services and products that you may be interested in. 

Evaluation and Improvement of Our and Our Subsidiaries’ Offerings: Company and its subsidiaries may use Collected Information to analyze, develop, and improve their respective products and services (including the Services), improve or monitor our customer services, to inform marketing and communication plans and strategies, and to understand and evaluate customer needs and preferences. Such uses include, by way of illustration, to provide you with more effective customer service, to make the Services or our services easier to use; to perform research and analysis aimed at improving our products, services, and technologies, and to display content and advertising that are customized to your interests and preferences. 

Sharing Information with Our Service Providers: We will disclose Collected Information to our and our subsidiaries’ respective suppliers, vendors, and service providers as necessary for us to provide the Services and our products and services to you and to engage in the use and sharing of Collected Information as permitted by this Privacy Notice. These third parties include, without limitation, our website management and hosting suppliers, customer support providers, those handling the processing and delivery of mailings, cloud storage providers, website analytics providers, payment processors (if and as applicable), product installers, and email service suppliers. Our service providers are authorized to and may use and disclose Collected Information as necessary for them to provide the applicable products and services to us and as provided by their own privacy policies and our agreements with those third parties. 

Data Aggregation and Analysis: We may anonymize and aggregate personal information and user-generated content, and aggregate other Collected Information, and use and disclose that aggregate data in any manner for our business purposes, in each case to the extent permitted by applicable law. Such purposes include to understand Services users’ behavior and usage patterns, to improve and enrich our products and services, to determine what kinds of products and services we can provide, the monetization of such aggregate data, and to license, sell, and otherwise distribute aggregate data to third parties. We may provide aggregate information to our subsidiaries, suppliers, and other third parties for these purposes. 

Combination with Other Information: We may combine Collected Information, as well as aggregate information derived from such information, with other information in our possession (e.g., that related to our provision of products or services to you, customer account information, data licensed from third parties) for purposes of using and disclosing information as described in this Privacy Notice, including to offer you a more consistent and personalized experience in your interactions with Company. 

Mergers and Acquisitions: Circumstances may arise where, for business reasons, Company decides to sell, buy, merge, or otherwise reorganize its businesses or assets. Collected Information may be transferred, sold, shared, or otherwise disclosed to the subsequent owner(s) or successor(s) of those transactions and in connection with the evaluation of those transactions. Such recipients will be bound by this Privacy Notice as it applies to the information disclosed. 

Lawful Processes and Protection of Company: We may use and share Collected Information in accordance with and in response to regulatory authorities, courts, law enforcement and governmental agency requests, emergency services, and other necessary third parties for legal, protection, security, and safety purposes (e.g., to comply with laws or regulations, to respond to subpoenas and legal processes, to perform credit checks, or to protect the safety of our employees, agents, customers, or any other person). We may use Collected Information and share it with third parties if we believe doing so is necessary or appropriate to protect our rights or the rights of others, including to enforce our agreements, policies, and terms, to bring legal action, to protect our operations and assets, or to pursue remedies or limit damages that we may sustain. 

With Your Consent: With your consent, we may use and share your personal information and other Collected Information in ways not specifically described in this Privacy Notice.

Additional Information For Applicable U.S. State Residents

Certain U.S. states require additional disclosures and provide users residing in such U.S. states with additional choices and rights. This section of the Privacy Notice only applies to individuals located in such U.S. and where such U.S. state data protection laws apply to Company’s processing of your personal information.

Collection and Use. In addition to, and consistent with, the uses and sharing or other purposes described elsewhere in this Privacy Notice, we and our suppliers may use and disclose Collected Information as described below:

Sources. Consistent with the Privacy Notice above, we collect certain categories of personal data directly from you and, in some circumstances, third parties. The categories of sources that we collect personal data from in the prior 12 months includes the following:

• Our third party service providers;
• Advertising networks and cooperatives;
• Subsidiary and commonly owned companies
• Third party websites and mobile applications (e.g., websites that share information with us or our advertising partners);
• Social media companies;
• Our Websites; and
• Your communications with us.

Disclosures to Third Parties. Pursuant to and consistent with the purposes for collecting your information as set forth in this Privacy Notice we disclose certain categories of personal data to third parties for a business (or other) purpose. The categories of personal information we disclose include:

• Identifiers: including but not limited to name, telephone number, address, age, email address, or date of birth;
• Commercial Information: including but not limited to information about the products and services you’ve ordered and purchased from us;
• Internet or other electronic network activity information: including but not limited to computer and connection information, IP address, and cookies and other tracking technologies described further above; and
• Inferences: drawn from the above categories of personal information.

As described in this Privacy Notice above, applicable business purposes for such disclosures include, without limitation, product and service fulfillment, internal operations, prevention of fraud and other harm, and legal compliance.

The categories of third parties to which we may share the above categories of information, include, without limitation:

• Our subsidiaries and commonly owned entities;
• Third party service providers: including, but not limited to, data analytics and advertising providers, fraud prevention providers, cloud storage providers, call center providers, IT service providers, delivery partners, and marketing companies;
• Third party businesses participating in advertising networks and cooperative; and
• Law Enforcement

No Sensitive Personal Information. We do not knowingly collect any personal information that would be considered “sensitive” under applicable law.

Rights. Applicable laws in your jurisdiction may grant you certain rights—subject to all applicable limitations, exemptions, or exceptions—regarding our collection and use of your personal information. These rights may include, to the extent applicable and to the extent granted under applicable law:

• The right to confirm whether personal information about you is processed and to access such personal information;
• The right to request the disclosure of (1) what personal information has been collected; (2) the categories of sources from which the personal information was collected; (3) the business or commercial purpose for collection or selling personal information; (4) the categories of third parties with whom we share personal information; and (5) the specific pieces of personal information we have collected about you (e.g., data portability);
• The right to request the deletion of your personal information that we have collected;
• The right to request the correction of your personal information that we collected;
• The right to opt-out of the selling of your personal information;
• The right to opt-out of the sharing of your personal information for cross contextual behavioral advertising purposes; and
• The right to not be discriminated against due to your exercise of your rights under applicable law. We do not discriminate against users for exercising the rights granted to them under applicable law.

We do not use your personal information to profile you in furtherance of decisions that produce legal or significantly similar effects (as may be defined under applicable law).

The above rights are only exercisable by you where the applicable law grants you the right being exerted and where no exception or exemption under applicable law applies. You may also have an authorized agent (if and only as permitted under applicable law) that you authorize to act on your behalf. If you have a authorized agent act on your behalf, we have the right to authenticate such agent’s authority to act. To exercise the rights described herein (only to the extent applicable), you may submit a verifiable request to us by through the methods set forth under the “Exercise Your Rights” section below.

Selling and Sharing of Personal Information. We do not sell your personal information as the concept of “selling” is traditionally understood as being the exchange of something for money. However, we share your personal information with third parties for the purpose of cross-contextual behavioral advertising purposes (e.g., targeted advertising and remarketing) and to third parties that participate in marketing cooperatives and networks that we also participate in. Applicable U.S. state data protection laws hold such disclosures and sharing to be considered “selling” or “sharing”. Therefore, you have the right to opt out of such selling and sharing. In the preceding 12 months, we have sold or shared the following categories of personal information with the following categories of third parties and for the following purposes:

You have the right to opt out of the selling or sharing of your personal information as described herein. You may exercise this right to opt out by contacting use through the methods set forth below under the “Exercise Your Rights”, or by clicking the “DO NOT SELL OR SHARE MY PERSONAL INFORMATION”.

We do not knowingly sell or share for cross-contextual behavioral advertising purposes, the personal information of anyone under the age of 16 years old. See the “Children” section of this Privacy Notice below for more information.

Exercise Your Rights

If this Privacy Notice expressly stated above that you have certain rights or applicable law grants you certain rights as it relates to this Privacy Notice and Collected Information, you may submit a verifiable request to us by

Mailing:

Leaf Home

Attn: IT Compliance

1595 Georgetown Road

Hudson, Ohio 44236

Emailing: privacy@leafhome.com

Telephone: (877) 547-1633

Visiting: https://privacy.leafhome.com/

Only you or an authorized agent (if and only as permitted under applicable law) that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. If you have an authorized agent act on your behalf, we have the right to authenticate such agent’s authority to act. Without limiting the foregoing, the verifiable consumer request must:

• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.  Making a verifiable consumer request does not require you to create an account with us.  We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

We will respond to your request within the applicable timeframe required under applicable law. If we deny your request, you can appeal such denial by contacting dpo@leafhome.com

Additional Information For Canadian Residents

The following section of this Privacy Notice only applies to Canadian residents. Under various Canadian laws and regulations, you have certain rights in regard to our collection of personal information. These rights include:

• The right to request access to your personal information;
• The right to request corrections to your personal information;
• The right to lodge a complaint with the Office of the Privacy Commissioner of Canada and/or the applicable Canadian provincial regulatory body if you consider that the collection and use of your personal information violates this Privacy Notice or applicable law.

The above rights are only exercisable by you where applicable law in the jurisdiction in which you reside actually grant you the right being exerted.

Accuracy and Information Security

Personal information you provide to us should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

Company is committed to taking steps designed to protect the security of your personal information. Company employs reasonable and appropriate physical, electronic, and managerial measures designed to help safeguard the security and integrity of information under our control, including a variety of reasonable and appropriate security technologies and procedures designed to help protect your personal information from unauthorized access, use, or disclosure. The storage and communication of information can never be completely secure, however, so we do not and cannot guarantee that communications or other information you submit or otherwise collected will be completely secure. If you become aware of any breach of Services security or of this Privacy Notice, please notify us using the contract information below.

Storage of Information

Collected Information will be stored and processed in the United States and in any country where our or our suppliers’ servers, databases, or facilities are located or operated. By accessing, receiving, or using the Services, you acknowledge and agree that information may be transferred outside of the country from which you access the Services and that such countries’ data protection and related laws, regulations, and rules may be different, and may require a lower standard of protection, than those of the jurisdiction from where you access the Services.

Embedded Content

The Services incorporate content, including feeds, scripts embedded in the Service’s code, and visible content (e.g., videos), provided by third parties. In some cases, those third parties collect data about how you interact with their content. For example, Google Maps or YouTube.

Google Maps. Our Services may include Google Maps features and content. Google Maps features and content is subject to the then-current versions of Google Maps/Google Earth Additional Terms of Service at https://maps.google.com/help/terms_maps.html and Google Privacy Policy at https://www.google.com/policies/privacy/.

YouTube. Our Services may use YouTube to make content in video format available to you. By accessing a part of the Services where videos are available, watching an embedded video, or otherwise interacting with any content made available through YouTube, you signify your agreement with YouTube’s terms and conditions. YouTube collects and otherwise has access to usage data (e.g., what videos you accessed and watched) through videos embedded in the Services as further described in YouTube’s Privacy Policy. YouTube adheres to Google's privacy policies and principles, part of which allow you to control certain privacy settings and which data are collected. For more information, please visit https://www.youtube.com/howyoutubeworks/user-settings/privacy/.

Third-Party Websites and Services

The Services may link to, or be linked to, websites, applications, or services not maintained or controlled by Company. Company is not responsible for the privacy policies or practices of any third parties or any third-party websites, applications, or services. This Privacy Notice does not apply to any third-party websites, applications, or services or to any personal or other information that you may provide to third parties. We encourage you to read the privacy policy and applicable terms for each website, application, and service you visit, use, or interact with.

Children

The Services are not directed at children under 16 years of age. Company does not knowingly collect or use information from children under 16 through the Services.

How to Contact Us

If you have any questions or concerns regarding this Privacy Notice, to change your communication preferences, or to access or update your personal information as it exists in our records, contact us at: Leaf Home, Attn: IT Compliance 1595 Georgetown Road Hudson, Ohio 44236; privacy@leafhome.com; or (234) 224-9293